FINAL SCORES OF 2D3MI-05, 06, and 07

Hello Everybody,

How’s life going on with you? As fit as a fiddle, right? I hope so.

Here your scores are as follows:

Class: 2D3MI-05
Mahasiswa	Tugas	Quiz	Mid	UAQ	Nilai		Ket
	20%	20%	25%	35%	Angka	Huruf
Dana W	61	70	60	62	62.9	C	PASS
Ferdian S	83	75	90	70	78.6	B	PASS
Hamidun	12	50	50	0	24.9	E	FAIL
Retno R	48	50	60	0	34.6	E	FAIL
Welly A	92	85	100	61	81.75	A	PASS
Galih E	65	65	60	58	61.3	C	PASS
Rendika I	80	50	40	72	61.2	C	FAIL
Supriyadi	76	50	55	64	61.35	C	PASS
Endang S	66	65	70	64	66.1	C	PASS
Andriansyah	64	75	70	50	62.8	C	PASS
Cristina	0	0	0	0	0	E	FAIL
Nana Asrina	52	65	70	62	62.6	C	PASS
Suroso	90	95	100	70	86.5	A	PASS
Laili	0	0	0	0	0	E	FAIL
Wulan Y	62	65	85	66	69.75	C	PASS
Ade N	80	90	90	73	82.05	A	PASS
Linie F	78	90	80	70	78.1	B	PASS
Mawad D	68	75	65	0	44.85	E	FAIL
Listiyani	71	70	80	55	67.45	C	PASS
Mega R	76	75	80	67	73.65	B	PASS
Eka D	68	65	60	56	61.2	C	PASS

KODE KELAS	: 2D3MI-06
NAMA	Tugas	Quiz	Mid	UAQ	Nilai		Ket
	20%	20%	25%	35%	Angka	Huruf
Agus Handoyo	70	95	65	40	63.3	C	PASS
Agus Sukmana	70	70	75	62	68.5	C	PASS
Agus Surono	90	80	80	55	73.3	B	PASS
Ana Yuliana Tantri	65	85	80	52	68.2	C	PASS
Andi Sanjaya	75	90	75	50	69.3	C	PASS
Bunarsono	70	85	80	60	72.0	B	PASS
Didik Utomo	65	60	80	32	56.2	D	FAIL
Fitriyanti	70	95	60	45	63.8	C	PASS
Harrys Sukmana	70	80	50	55	61.8	C	PASS
Holilahsyah	0	0	0	0	0.0	E	FAIL
Iwan Efendi	70	80	60	58	65.3	C	PASS
Lili Rudianto	70	60	70	55	62.8	C	PASS
Nurkholis	70	90	70	40	63.5	C	PASS
Rahmad Febrianto	40	85	80	55	64.3	C	PASS
Rusmanto	90	90	80	72	81.2	A	PASS
Ryan Eka Saputra	75	60	65	58	63.6	C	PASS
Safrudin	70	85	80	40	65.0	C	PASS
Sumarsum	0	0	0	0	0.0	E	FAIL
Sutarya	65	70	80	35	59.3	D	FAIL
Titik Samsiah	80	70	75	64	71.2	B	PASS
Tri Agustina	0	0	0	0	0.0	E	FAIL
Triyanto	80	80	75	58	71.1	B	PASS
Tukino	80	85	90	72	80.7	A	PASS
Tutik Kasyati	65	85	60	68	68.8	C	PASS
Wahyu Ibrahim	90	85	85	75	82.5	A	PASS
Yulis Setiawan	75	80	90	62	75.2	B	PASS
Aflina Lisani	0	0	0	0	0.0	E	FAIL
Nurasfani	75	85	80	58	72.3	B	PASS
Nuryantina	0	0	0	0	0.0	E	FAIL
Gatot Idol	80	85	60	55	67.3	C	PASS
Eko Yunanto	50	85	70	0	44.5	E	FAIL
Eka Puji Lestari	80	70	85	65	74.0	B	PASS
Lefran S	0	0	0	0	0	E	FAIL

KODE KELAS	: 2D3MI-07
NAMA	Tugas	Quiz	Mid	UAQ	Nilai		Ket
	20%	20%	25%	35%	Angka	Huruf
Agnes Prawitasari	0	0	0	0	0.0	E	FAIL
Ali Imron	80	85	90	58	75.8	B	PASS
Ali Shahbana	68	65	70	50	61.6	C	PASS
Denni Riandhita	0	0	0	0	0.0	E	FAIL
Ermi Noviani	0	0	0	0	0.0	E	FAIL
Eti Darwati	62	90	80	54	69.3	C	PASS
Ferdayanti	75	90	80	62	74.7	B	PASS
Gunawan Hadi	65	90	70	52	66.7	C	PASS
Hayani	70	90	90	65	77.3	B	PASS
I Ketut Sugita	72	90	80	60	73.4	B	PASS
M.Kosim	60	70	70	52	61.7	C	PASS
Moh Ahid F	65	70	70	55	63.8	C	PASS
Muhdi	70	65	80	64	69.4	C	PASS
Novera Wati	0	0	0	0	0.0	E	FAIL
Sri Purwanti	75	90	90	58	75.8	B	PASS
Sri Welas Asih	75	85	85	0	53.3	D	FAIL
Titis Sulistiorini	80	90	90	72	81.7	A	PASS
Vera Susiana	72	85	80	68	75.2	B	PASS
Wiwin Estik S	75	85	100	64	79.4	B	PASS
Yuyun S	85	90	90	72	82.7	A	PASS
Zainal Arodin	60	85	85	50	67.8	C	PASS
Setyawati	75	85	90	58	74.8	B	PASS
Nanik Ujiatin	80	90	90	78	83.8	A	PASS
Febriantina	72	85	80	62	73.1	B	PASS
Dessy Ambar S	75	90	90	60	76.5	B	PASS
Desi Safitri	68	90	90	58	74.4	B	PASS

A wise man says “NO GAIN WITHOUT PAIN”.

Whatever you did, you do, and you will do, it thus judges who you are.

English For Business

• What can you tell about the picture?
• What do you think that they are doing?

Please, listen and watch this clip, and try answer these questions:
What are the two women’s names?
Did Ellen go out on the weekend?
What’s her husband’s name?
When did her husband get flu?
What does Peter like to be called?
Who seems to lead the meeting?
Why is Ricky late?
What is Peter going to discuss?

Well, really sorry since the "Clip" is not available here.
It's on the hands of Ahmad Syafii, S.Pd., M.ET.
You may have it soon.

BUSINES LETTER

What is a business letter?

A business letter is an important document that a writer uses to accomplish specific, measureable objectives in interaction with a specific audience.

• A business letter usually focuses on the reader's interests, needs, and concerns, often in order to get the writer's aims accomplished as well as the reader's. The strategy is to build rapport (a positive social relationship), offer needed information, and then ask for specific action. In some cases the writer may want to change the reader's attitude, which is also a kind of action.
• A business letter builds a bridge (rapport) in a number of ways: expressing shared concerns or objectives, sharing personal or social information or experiences, naming shared acquaintances or business contacts, etc.
• A business letter writer organizes the content of the letter to that it persuades the reader to agree with the writer's aims. The strategy is to construct "arguments" that the reader will accept as valid reasons for acting in ways that the writer has specified.
• A business letter writer employs some device or means to measure the effectiveness of his or her persuasive effort. For example, a direct mail sales letter may include a coupon that the reader can redeem; a letter of termination's effectiveness may be measured by the fact that the employee does not retaliate with a lawsuit; a letter of complaint achieves an adjustment or refund.
• A business letter is usually written in Business English and employs standard western styles of formatting and traditional letter parts or sections. For example, writers most often use block, modified block, semi-block, or AMS simplified styles for formatting content, and the letter parts most often included are the heading, inside address, salutation, body, close, signature, and reference section. (See your text for more information about format styles and letter parts.)

Do business letters vary from country to country?

Although business people from many countries rely on Business English and use standard "western" letter formats, if you conduct business overseas you will see major and minor differences -- in language, in format, and strategies of persuasion. The latter element -- the kinds of strategies that writers use to persuade -- may vary subtly, or greatly from culture to culture (e.g., nationally, or because of ethnic or religious differences). While all human communication shares common elements, even the subtle differences are important to learn about, because they may mean the difference between success or failure in a global business venture. [See your International Communication Case Assignment for more information about this increasingly crucial topic.]

"Kinds" of U.S. Business Letters

There are a wide variety of kinds of business letters and they are categorized chiefly by function: (The following list is not exhaustive.)

complaint or adjustment letters ... sales letters (and proposal letters) performance appraisals ... good news and bad news letters hiring and termination letters ... letters of recommendation fund-raising letters ... request letters collection letters... problem-solving letters query letters ... letters of inquiry refusal letters ... letters of transmittal goodwill letters... application letters

In conjunction with standard writing strategies (rapport, information, action), each of these kinds of letters employs certain specific strategies in order to accomplish its primary purpose., and in addition, secondary strategies may be employed to accomplish more than one objective with the same letter. For example, a company may use a direct mail sales letter to change your attitude about one of its poor-selling product s, and to get you to place an order as well. The company writers will likely offer information about how the product has been improved, and it will use a standard sales technique (e.g., the "star-chain- knot") to "close the sale." [Consult your textbook for more information about this and other specific strategies.] A writer of a bad news letter will need to decide whether to be direct or indirect. A writer of a complaint letter will need to get the reader on his or her side, and be clear about the action desired to remedy the problem.

Directions:

Paying attention to standard Business English and traditional letter formats, write a variety of letters to people in U.S. companies, as described in the list of choices below. (Later in the semester you will also be asked to write letters or memos to international audiences.)

For practice (and your portfolio):

1. Write a draft of a complaint/adjustment letter about a product or service you have purchased, with which you are very dissatisfied. Your aim or intent is the completion of the promised service, a replacement or exchange, an adjustment of the bill, and/or a refund.
   and/or
2. Write a draft of a letter soliciting funds for some club or non-profit organization to which you belong. Your aim is to get the reader to send in a donation.
   and/or
3. Write a draft of an inquiry letter in which you request information about employment opportunities with a particular company or organization. Your purpose is to gather information, not to obtain an interview.

For your graded U.S. business letter assignment:

Write one of the following:

1. a direct mail sales letter for a product or service that you have (or could have) developed and for which you intend to start a marketing campaign. You will need to be clear about the "target audience" (i.e. the group of potential customers to whom you plan to direct your sales appeal). You will also need to use an effective selling technique (e.g., star, chain, knot). Be sure that your letter employs some element that can be used to measure the effectiveness of your sales attempt (e.g., an 800#, a coupon, etc.).
   or

a series of 3 collection letters, for a commercial service that your company provides for other businesses. Assume that the service has already been provided, and that you want to continue to do business with the audience.

Business Letter Format

Use the correct Business Letter Format

Why it is important to use the correct business letter format?

Because the way a business letter looks immediately gives the reader their first impression even before they read it. The quality of the paper, letterhead design, the margins, spacing and more all have something to say about the organization. A weakness in any of these elements can detract from the effectiveness of the message, even though it is expertly written.

The following table provides the elements of the business letter format.

The Paper	There are different kinds of paper. I recommend using the 20lb for normal use and 32lb for important letters like resume cover letters and thank you letters.
Color	White is the standard and should usually be used. Light tints (grey, blue, green, etc) are also becoming popular. Do not use any strong colour unless you know it is acceptable to the reader.
Size	To me only the Letter or A4 are the only acceptable sizes. There are other sizes but I don’t recommend it unless you are in the creative field.
Layout	In a business letter format, there are many layouts; the three most popular are the semi-blocked, blocked and full-blocked. Whatever layout you wish to use, it doesn’t really matter. As for me, I prefer the full-blocked simply because it is easier to type on the computer.
Margins	Left and Right 1 Inch Top and Bottom 1 ½ Inch
Spacing	Most letters are single spaced. Use double space for short letters. Leave one blank line between paragraphs, 2 Blank lines before the complementary close (i.e. Sincerely) and 3 to 4 lines for the signature.
Salutation	Always use the name of the individual if you know it. Dear Amy: (personal friend or close business associate) Dear Mrs. Rider: Dear Miss Spears: Dear Ms. Tyler: (use Ms. If you don’t know the marital status or the preference) Dear Mr. Syafii: Dear Dr. Doom: Dear Sir Elton John: If you don’t know the name of the individual, address it to the individual’s title in the company and then use dear Sir or Madam: Here is an example: Head of Human Resource ABC Company 123 Sesame Street Dear Sir or Madam: But please only use this if you really cannot find out the name of the person. Most companies will tell you who the person is. All it takes is a phone call. If you are addressing to an organization and not an individual, then use the following: Ladies and Gentlemen: And if you want to highlight the letter to an individual(s) in the organization, use the attention line as follows: Attention: Miss J. Fonda, CEO and Mr. M. Jackson, CFO Ladies and Gentlemen: If you are addressing officials, it requires a more formal format. See Addressing Business Letters for Officials for more information.
Complimentary close	For a normal business letter format, I prefer to use Regards, Sincerely, and Sincerely yours. Other acceptable formal business letter close includes Cordially, Cordially yours, Very sincerely yours, Very cordially yours, Yours very truly, Very truly yours and if the person is of high stature, Respectfully yours.
Subject Line	Sometimes to speed up the handling of your mail, it may be wise to use a subject line. Dear Mr. M. Jackson: Subject: Order No. 456-9A6
Signature	Do use a title (Mr., Miss, Ms) to indicate your preference and you gender and give you First and Last Name. Example: Sincerely, Ms. Tony Braxton

Although this page is about business letter format and this site is about writing business letters, I think it is prudent to talk about other types of written business correspondence. This will include the fax, memos and e-mails. Knowing when to use each type of correspondence is just as (if not more) important as the content itself. For example, you don't send a memo to congratulate someone.

The Fax
The facsimile machine has dramatically changed the pace of business communications in the past 10 years. Some say it is a blessing and some say it's a curse. Either way, knowing the proper use of this communication tool will help you improve your business image.

The fax cover page
Often, fax transmissions are received in a common area and then forwarded to the proper recipient. The fax cover page is used to route your communication to the correct person and to ensure all the pages are received.

Here is a sample of a fax cover page

Follow these guidelines when using the fax

1. Use the fax only when the communication needs immediate attention
2. In addition to the cover page, format the message in either the memo or business letter format.
3. Do not send documents in which the appearance is important.
4. Avoid dark areas such as graphics. It slows down transmission time and the recipient printed fax may be moist from the heavy application of ink.
5. Use simple, legible type for your fax. Arial, Courier and Times New Roman all transmit clearly. Use at least an 11-point in size.
6. Avoid handwritten notes. They often don't transmit well.

The Memo

The memo is short for memorandum. It is used for short reminders, quick announcements or concise pieces of information. When using the memo format, don't communicate something of vital importance. Use the business letter format instead. Memo tends to be given less attention than a business letter written on the company letterhead. Memos should not be used for communications to people outside the company.

There is no rule for the format of the memo. Pick one and make it a standard for your company. The vital information in a memo are the date, the recipient, the sender and the subject matter.

The following is an example:

Date:

To:
From:
RE:

The e-Mail
Since you are on the internet reading this site, I would assume that you know what e-mail is and you probably have one or more e-mail account. The e-mail has replaced many functions of the business letter. Here are some tips on writing effective e-mail.

1. Format: Do use the format provided by the software properly. Include the e-mail you are sending to on the proper column. To is for the individuals the letter is directed to, cc for those you want to have a copy and bcc to those you want to have a copy but don't want people to know they are in the list. And do fill in the subject line. Begin the e-mail with the salutation.
2. Contents: As with the business letter, keep it brief. All the business letter essentials apply to the e-mail as well.
3. Links: If you are referring to a web site, do provide a link.
4. Don't use ALL CAPS: In the real world, all caps mean that you are stressing a point. However when online, all caps means that you are YELLING! Bold the word or put asterisks around it to stress the word.
5. Don't get too informal: The tendency when it comes to e-mail is to write less formally, just remember, you are still writing a business letter only via e-mail.
6. Don't use emoticons and acronyms: There are two reasons for this, first, while many net-savvy users are familiar with it, there are still a lot of people who don't understand what the symbols mean. Secondly, you are still writing a business letter, emoticons and acronyms are just too informal. Imagine a letter that reads like this:
   WTG Imagine my =:O when I heard your good news. IMHO you earned the promotion. ;-)

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So there you have it, I have given you the elements of a correct Business Letter Format. Some of these elements are flexible, so always make your own judgment when selecting your Business Letter Format.

Parts of Business Letter

What are Parts of Business Letters?

A business letter is more formal than a personal letter. It should have a margin of at least one inch on all four edges. It is always written on 8½"x11" (or metric equivalent) unlined stationery. There are six parts to a business letter.

1. The Heading. This contains the return address (usually two or three lines) with the date on the last line.

Sometimes it may be necessary to include a line after the address and before the date for a phone number, fax number, E-mail address, or something similar.

Often a line is skipped between the address and date. That should always be done if the heading is next to the left margin. (See Business Letter Styles.)

It is not necessary to type the return address if you are using stationery with the return address already imprinted. Always include the date.

2. The Inside Address. This is the address you are sending your letter to. Make it as complete as possible. Include titles and names if you know them.

This is always on the left margin. If an 8½" x 11" paper is folded in thirds to fit in a standard 9" business envelope, the inside address can appear through the window in the envelope.

An inside address also helps the recipient route the letter properly and can help should the envelope be damaged and the address become unreadable.

Skip a line after the heading before the inside address. Skip another line after the inside address before the greeting.

3. The Greeting. It is also called the salutation. The greeting in a business letter is always formal. It normally begins with the word "Dear" and always includes the person's last name.

It normally has a title. Use a first name only if the title is unclear--for example, you are writing to someone named "Leslie," but do not know whether the person is male or female. For more on the form of titles, see Titles with Names.

The greeting in a business letter always ends in a colon. (You know you are in trouble if you get a letter from a boyfriend or girlfriend and the greeting ends in a colon--it is not going to be friendly.)

4. The Body. The body is written as text. A business letter is never hand written. Depending on the letter style you choose, paragraphs may be indented. Regardless of format, skip a line between paragraphs.

Skip a line between the greeting and the body. Skip a line between the body and the close.

5. The Complimentary Close. This short, polite closing ends with a comma. It is either at the left margin or its left edge is in the center, depending on the Business Letter Style that you use. It begins at the same column the heading does.

The block style is becoming more widely used because there is no indenting to bother with in the whole letter.

6. The Signature Line. Skip two lines (unless you have unusually wide or narrow lines) and type out the name to be signed. This customarily includes a middle initial, but does not have to. Women may indicate how they wish to be addressed by placing Miss, Mrs., Ms. or similar title in parentheses before their name.

The signature line may include a second line for a title, if appropriate. The term "By direction" in the second line means that a superior is authorizing the signer.

Business Letter Styles

The following pictures show what a one-page business letter should look like. There are three accepted styles. The horizontal lines represent lines of type. Click your mouse pointer on any part of the picture for a description and example of that part.

Business letter style

Make your letters readable and direct. Choose short, accurate word choices, short sentences, and orderly paragraphs. These are easy to read, understand and remember. Use personal pronouns, active voice, and action verbs. Avoid formal and stuffy expressions (like "thanking you in advance," "as per," "be advised," or "enclosed herewith") and don't use technical terms unless you are positive your reader will understand them as you do. Don't write to impress; write to explain.

Preparing your letters

Make your letters readable by typing them on 8 by 11 inch typing paper. Check your text for clarity, completeness, and readability, and don't ever forget to proofread. Minor errors in spelling, punctuation, and grammar hurt your credibility. Make sure that your letters look neat and tidy on the page. Sloppy appearance will detract from even a well written letter.

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PARTS OF A BUSINESS LETTER

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4455 Turnbolt Ave Austin, Texas 78713 September 14, 1997

RETURN ADDRESS. Always provide your address so that your reader can contact you. DATE. The date is useful for record-keeping.

Underwood Computers 11213 Technology Blvd Houston, Texas 77078 Dear Mr. Underwood: I am writing this letter to express my appreciation for the wonderful assistance we received from your staff during the past month. Your salespersons did a terrific job in analyzing our company's needs and providing us with options which were well within our budget for the project. The equipment was shipped in a timely fashion and the installation was as easy as we were told it would be. When a few minor problems arose, your technical assistance staff were very responsive and the problems quickly resolved over the telephone. Please thank all of the people who were instrumental in getting the project up and running on time. Sincerely, Joseph Goodenhour

RECIPIENT ADDRESS. Give the reader's name and address as they appear on the envelope in which your letter is mailed. SALUTATION or attention line. Address the reader by name punctuated with a colon. When writing to a manager you do not know by name or to a department, use an attention line. (Example: "Attention Claims Manager.") Avoid stuffy "Dear Sir" or "Dear Madam" salutations. INTRODUCTION. Begin your letter with a short statement of your subject and reason for writing. YOUR TEXT. Explain your subject fully and clearly. Be accurate and don't waste your reader's time with unnecessary details. CLOSING. End your letter by saying something helpful or courteous to your reader. If you thank your reader, explain why. COMPLIMENTARY CLOSE. "Sincerely" is a good choice. Punctuate your close with a comma. YOUR SIGNATURE A TYPED COPY OF YOUR NAME