Kinds of Business Letters

Different kinds of business letters:

settling payment	confirmation of dispatch	reply to complaint	inquiry
acknowledgement of order	reminder	quotation/offer	complaint

Definitions:

1. When you confirm that the order has been received and that it will

be executed in accordance with what was stipulated in the order.

2. You want information from a company.

3. If you pay by cheque, this kind of letter should accompany the

cheque.

4. You regret having given the buyer cause for complaint.

5. When payments are outstanding, you have to send this kind of

letter.

6. A reply to an inquiry giving prices and other information that has

been requested.

7. When the goods are ready for dispatch, the seller confirms this by

letter, e-mail or fax.

8. The goods did not correspond the expected quality, they arrived too late or were damaged.